Effective Date: November 17, 2025
Website: https://susanchobanianmd.com/
Elite Surgical Clinic Medical Corporation (“we,” “our,” “us”) values your privacy.
This Privacy Policy describes how we collect, use, and protect your information.
1. Information We Collect
Information you voluntarily provide:
- First name
- Last name
- Phone number
- Email address
- General inquiry or appointment request
We do NOT collect medical history, treatment details, financial information, or protected health information (PHI) through general Website forms.
Automated data collected:
- IP address
- Browser/device type
- Time on site
- Click actions
- Session recordings (Microsoft Clarity)
- Page visits (Google Analytics)
- Pixel-based tracking for advertising
2. Purpose of Information Use
We use information to:
- Respond to inquiries
- Schedule consultations
- Provide appointment confirmations
- Send reminders and follow-ups
- Communicate service information
- Provide transactional updates
- Send marketing communications (if opted-in)
- Improve Website functionality
- Maintain security and performance
We do not sell or resell your personal information.
3. SMS, Email & Automated Communication Consent
By providing your contact details, you agree to receive:
Transactional Messages:
“Appointment reminders, confirmations, order updates, or messages related to services requested. Message frequency varies. Message & data rates may apply. Reply STOP to opt-out or HELP for help.”
Marketing Messages:
“Special offers, promotions, and clinic updates. Message frequency varies. Message & data rates may apply. Reply STOP to opt-out or HELP for help.”
Automated or AI-enhanced messages may be used.
4. HIPAA Protections
Our CRM and internal systems are HIPAA-compliant.
The Website is informational only and should not be used to submit PHI.
For medical questions, please call the office.
5. Sharing of Information
We may share minimal necessary information with:
- HIPAA-compliant CRM systems
- Scheduling platforms
- Email/SMS delivery services
- Website hosting providers
- Pixel analytics tools (Google, Meta, Microsoft)
- Web security providers
We do not sell your information to advertisers or unrelated third parties.
6. Data Security
We use reasonable safeguards including:
- Encrypted systems
- Secure servers
- WordPress security updates
- Plugin maintenance
- Access controls
- HTTPS transport encryption
While no system is perfectly secure, we use industry best practices.
7. Data Retention
We retain data as required to:
- Fulfill service requests
- Meet medical and legal obligations
- Comply with retention laws
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request information about your data
- Correct inaccurate information
- Request deletion
- Opt out of marketing
Contact us at schobanianmd@gmail.com.
9. Children’s Privacy
This Website is not directed to individuals under 13.
10. Policy Updates
We may update this Privacy Policy. The effective date reflects the most recent version.
Contact Information
Elite Surgical Clinic Medical Corporation
330 North Brand Boulevard Suite 190, Glendale, CA 91203
Phone: (818) 240-1820
Email: schobanianmd@gmail.com